Lulworth House Dementia Residential Care Home

People received effective care. The requirements of the Mental Capacity Act 2005 were being met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to receive appropriate healthcare in line with their specific needs. Staff had training around people's needs. People were supported to eat and drink meals of their choosing and were positive about meals provided.

People received support that was caring, compassionate and kind. We received positive feedback about the care staff. People were encouraged to be involved in all aspects of their care in regular meetings. People had their dignity and privacy respected.

People received care that was responsive to their needs. People had a wide range of activities available to them that met their individual interests. Activities were regularly reviewed making them person centred and focused on the well-being of people. People had received end of life care that was individual to them. All staff including activity staff were actively involved in making people's end of life meaningful.