The Grove Residential Home

We found the following examples of good practice.

The service supported people to maintain safe contact with friends and family. People were supported to use the telephone and internet, and visits were facilitated using the garden, windows and visiting booth with a protective screen.

Plans were in place to isolate people with COVID-19 to minimise transmission. The service had good supplies of personal protective equipment (PPE) that were readily available at stations throughout the service. The home had been zoned with staff cohorted in different zones to minimise the risk of infection transmission.

The service had measures in place to prevent visitors from catching and spreading infections. On arrival to the service visitors were asked screening questions; temperature checks were performed; facilities were provided to wash hands and lateral flow tests were carried out to check the COVID status of visitors.

Staff had received training on how to keep people safe during the COVID-19 pandemic and staff and residents were regularly tested for COVID-19. The building was clean and free from clutter and there were volunteers who cleaned high touch areas several times a day in addition to regular cleaning schedules.

Staff ensured people's welfare had been maintained by facilitating socially distanced activities, such as creative sessions and sharing stories to stimulate discussions. People self-isolating received one to one support with activities.

The five questions we ask about services and what we found