Mont Calm Residential Home
- Care home
- 39 beds
- No nursing
- Dementia care
- Registered since 2011
- Maidstone, Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
8 ratings
Its last inspection improved it from Inadequate to Requires improvement.
15 months
since the latest rating was published.
89 of 445
rated care homes in Kent are rated Requires improvement, like this one.
Mont Calm Residential Home: inspection record
Rated Requires improvement in July 2025, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: The Grove Residential Home (Good, 0.2 miles away) and Bowercroft Care Limited (Good, 0.2 miles away).
Nearest care homes:
- I Pilgrims Way Care Home with Nursing Inadequate, 0.2 miles away
- G The Grove Residential Home Good, 0.2 miles away
- G Bowercroft Care Limited Good, 0.2 miles away
- RI Lukestone Dementia Nursing Home Requires improvement, 0.2 miles away
- G Poplars Care Centre Good, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 25 July 2025 (assessment visit 18 June 2025). Quoted under the Open Government Licence.
Mont Calm Residential Home provides care and support for older people, the majority of whom were living with dementia. Some people also had physical disabilities. We undertook this assessment to review whether the provider had met their warning notices.
- Safe No rating
- Effective Good
- Caring No rating
- Responsive No rating
- Well-led Inadequate
Read the rest of CQC's summary
We completed this assessment on 24 June 2025. The provider was previously in breach of the legal regulation in relation to safe care and treatment, following the principles of the Mental Capacity Act 2005 (MCA), staff not being effectively deployed and not being trained and supervised appropriately. Previous breaches in these quality statements also related to people not being treated with dignity and respect, the lack of person centred care and the lack of robust governance. We found some improvements at this assessment, however the provider remained in breach of regulations relating to safe care and treatment (infection control), adherence to MCA, person centred care and robust governance. We also identified a new breach relating to the safe maintenance of the environment.
The provider continued not to have appropriate systems in place to ensure people were always protected from the risk of unsafe care, particularly around the safety of the environment and infection, prevention, controls. There remained a lack of robust management and provider oversight to review shortfalls of care. There had been improvements with the risks relating to people’s health care. Training and supervisions with staff had improved since the last assessment. We observed there were sufficient staff during the day to support people where needed however the deployment of staff needed to be addressed.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. This service remains in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Inadequate. At this assessment the rating has changed to Requires Improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to poor infection control and the maintenance of the environment.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Inadequate. At this assessment the rating has changed to Good. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to lack of adherence to the Mental Capacity Act 2005 (MCA).
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Inadequate. At this assessment the rating has changed to Requires Improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Inadequate. At this Assessment the rating has changed to Requires Improvement. This meant services were not planned or delivered in ways that met people’s needs.
The service was in breach of legal regulation in relation to person centred care.
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Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Inadequate. At this assessment the rating has remained Inadequate. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 25 July 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Caring was rated Requires improvement on 25 July 2025. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 25 July 2025. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Inadequate on 25 July 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Barbara Kawuyu
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)13 inspection reports, latest 13 January 2021. Latest assessment published 25 July 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- MGL Healthcare Limited
- Ownership type
- Organisation
- Companies House number
- 04984302 (opens Companies House)
MGL Healthcare Limited runs 2 services, all in the South East. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by MGL Healthcare Limited
- G Cedardale Residential Home Good. Care home, Kent
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Mont Calm Residential Home provide nursing care?
- No. The Care Quality Commission lists Mont Calm Residential Home as a care home without nursing.
- How many beds does Mont Calm Residential Home have?
- The Care Quality Commission's register lists 39 beds at Mont Calm Residential Home.
- When was Mont Calm Residential Home last inspected?
- The Care Quality Commission's latest rating for Mont Calm Residential Home was published on 25 July 2025.
- Who runs Mont Calm Residential Home?
- Mont Calm Residential Home is run by MGL Healthcare Limited. It runs 2 services, all in the South East.
- What is Mont Calm Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 25 July 2025.
Contact
- Phone
- 01622 752117
- Address
- 72-74 Bower Mount Road, Maidstone, ME16 8AT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: The Grove Residential Home (Good, 0.2 miles away) and Bowercroft Care Limited (Good, 0.2 miles away).
Nearest care homes:
- I Pilgrims Way Care Home with Nursing Inadequate, 0.2 miles away
- G The Grove Residential Home Good, 0.2 miles away
- G Bowercroft Care Limited Good, 0.2 miles away
- RI Lukestone Dementia Nursing Home Requires improvement, 0.2 miles away
- G Poplars Care Centre Good, 0.2 miles away