Lukestone Dementia Nursing Home

Staff told us there was not always enough staff to observe people and ensure their safety and meet their needs. Staff told us they did not have the training they needed to meet people's needs around emotional distress and dementia.

Management checks and quality assurance systems had failed to identify the concerns we found at inspection and therefore necessary improvements had not been made. People and staff were not always engaged well with the service. Staff concerns were not known by the registered manager. People and their loved ones were not involved with their care planning.

People told us they felt safe and staff knew how to report incidents of avoidable harm. The prevention and control of infection was managed.

People living at Lukestone Dementia Nursing Home told us "it is a nice environment," "staff are honest and open" and "they are good staff, nice people. I can always have a laugh." Relative's commented, "This place seems like a home," "The staff are absolutely brilliant," and "I am very happy with this care home."

It was clear that most staff knew people well. Interactions were kind and supportive and people living at the service and their loved ones praised the care they received.