Bowercroft Care Limited

We found the following examples of good practice.

The service supported people to maintain safe contact with friends and family. This included staff supporting people to use the telephone and internet. Visits were facilitated using the garden, 'drive through' and conservatory with a protective screen.

Plans were in place to isolate people with COVID-19 to minimise transmission. The service had good supplies of personal protective equipment that were readily available at stations throughout the service.

The provider had measures in place to prevent visitors from catching and spreading infections. Visitors were asked screening questions; temperature checks were performed, and facilities were provided to wash hands on arrival. Lateral flow tests were carried out to check the COVID status of visitors and visits were staggered to minimise contact and enable cleaning between visits.

Staff had received training on how to keep people safe during the COVID-19 pandemic and staff and residents were regularly tested for COVID-19. The building was clean and free from clutter and there were enhanced cleaning practices.

Staff ensured people's welfare had been maintained by facilitating socially distanced activities, such as quizzes and reminiscing discussions. People self-isolating received one to one support with activities.

The five questions we ask about services and what we found