Acorn House - Croydon

We undertook this assessment to follow up on the previous rating of requires improvement for the key questions Effective and Well-led. We found improvements had been made and the provider had improved their ratings for these questions. We did not include the quality statements under the key questions Safe, Caring or Responsive in this assessment.

People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and to ensure continuity of care. Staff worked in line with the Mental Capacity Act 2010 and involved those important to people to make decisions in people’s best interests where they did not have capacity.

Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. There was a regular programme of audit and review of key service data to monitor the quality and safety of care. There was a culture of continuous improvement and environmental changes were being undertaken to improve fire safety systems.