Hayes Court
Care home with nursing, Croydon, 55 beds
Requires improvement
Rated on
Rating from the Care Quality Commission.
Hayes Court: inspection record
Rated Requires improvement in May 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Good in 2015, then Requires improvement in 2017, then Good in 2018, then Requires improvement in May 2026.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published 5 months ago.
How it compares locally
- One of 10 Requires improvement care homes in Croydon, out of 112 with a rating.
- Larger than 9 in 10 care homes in Croydon.
What inspectors found
From the Care Quality Commission's assessment published 22 May 2026 (assessment visit 14 April 2026). Quoted under the Open Government Licence.
Date of assessment: 6 and 7 May 2026.
Hayes Court is a care home with nursing registered for up to 55 people, predominantly supporting older people, including people living with dementia. At the time of the assessment 49 people were living at the service.
Read the full summary
We undertook this comprehensive assessment, looking at all the quality statements under the five key questions, due to the time passed since our last assessment.
People and relatives consistently told us they were happy with the care provided and felt safe. They described staff as kind and caring, and we observed positive interactions where people were treated with dignity and respect. Staff were attentive to people’s needs, supported access to healthcare professionals and ensured people’s nutritional needs were met, with positive feedback about the quality and choice of food.
However, we identified concerns in relation to safety and governance. Medicines management was not always safe, particularly the handling, storage and recording of controlled drugs, and there were no protocols for medicines given ‘as required’. Environmental risks were not consistently managed, including unsecured windows, unalarmed fire exits and equipment not always used appropriately, which increased the risk of harm. Risk management systems did not reliably identify or address these issues prior to the inspection. Leaders took some immediate action during the inspection to reduce risks once concerns were highlighted.
Governance arrangements were not sufficiently robust. Audits and oversight processes did not effectively identify shortfalls in medicines management, care records or health and safety. There was a reliance on mixed paper and electronic records, which meant information about people’s care was not always clear. Some policies were outdated and statutory notifications to CQC had not always been submitted. Although leaders were approachable and staff felt supported, greater oversight was needed to ensure the service consistently met legal requirements. Theproviderwas in breach of the legal regulations relating to safe care and treatment and good governance.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment, including safe management of medicines.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance arrangements at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 22 May 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 22 May 2026. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Contact and registration details
| Address | 50 Hayes Lane, Kenley, CR8 5LA |
|---|---|
| Neighbourhood | Kenley, Croydon |
| Phone | 020 8660 3432 |
| Website | www.hayescourt.com |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 6 inspection reports, latest 9 January 2018 (opens the Care Quality Commission website) Latest assessment published 22 May 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Dr M J Sturgess |
|---|---|
| Ownership type | Individual |
Nearest alternatives
- G Hill House Care Home Care home with nursing, 0.1 miles awayGood
- G Rokewood Court Care home, 0.2 miles awayGood
- G Hollybank Residential Home Care home, 0.2 miles awayGood
- G Acorn House - Croydon Care home, 0.3 miles awayGood
- G Acorn Lodge - Croydon Care home, 0.3 miles awayGood
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Hayes Court provide nursing care?
- Yes. The Care Quality Commission lists Hayes Court as a care home with nursing.
- How many beds does Hayes Court have?
- The Care Quality Commission's register lists 55 beds at Hayes Court.
- When was Hayes Court last inspected?
- The Care Quality Commission's latest rating for Hayes Court was published on 22 May 2026.
- Who runs Hayes Court?
- Hayes Court is run by Dr M J Sturgess.
- What is Hayes Court's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 May 2026.