Northfield House

People's care records were not always current and reflective of their needs. The management team was aware of this shortfall and was taking action to improve people's care records.

Whilst improvements had been made to promote people's person centred care throughout the home, people might not have always received care which promoted their wellbeing and was personalised to their needs. People did not always benefit from fulfilling and stimulating engagement tailored to their needs.

People's risks had been assessed and clear guidance was available for care and nursing staff to follow. Where people had specific healthcare needs, these were clearly documented.

The registered manager and provider were in the process of recruiting more staff to help drive the person centred culture they were embedding into Northfield House. While recruitment was ongoing the home was supported by consistent agency staff.

Improvements had been made in relation to people's prescribed medicines. The management team had implemented new systems and had taken action to ensure people received their medicines as prescribed.

Systems were in place to ensure people were protected from the risks associated with their environment.

Staff supported people in the least restrictive way possible and in their best interests. Where people were living under Deprivation of Liberty Safeguards; staff understood the support they required.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. We were assured the service were working in accordance with government guidance.