St Martin's Centre

The service provides residential and nursing care. The service can accommodate up to nine people aged 18 - 25 years of age with physical disabilities and associated learning disabilities. The People are not resident in the home full time and stay for short overnight breaks away from their main home. At the time of our inspection there were four people at the service.

We found the following examples of good practice.

● People's well-being had been considered throughout the pandemic. Staff kept regular contact with people who were shielding at home, and they produced a social media library with video stories for people to access. Staff also completed a music video and asked a local performer to record a message to raise students' spirits.

● People and staff were supported to stay safe throughout the pandemic. The management team offered practical and emotional support. One staff member said, "The support for well-being has been really good."

● Staff were wearing PPE effectively and safely. They had considered the impact of PPE on people and they had personalised their approach to ensure that they minimised any associated anxiety. One relative told us, "Staff are in their masks all the time. They are really careful and all very clued up."

● People had been supported by a stable and consistent staff team throughout the pandemic. A relative said, "The staff are really consistent which really suits my [relative]. [My relative] is really really happy."

The five questions we ask about services and what we found