Villa Scalabrini

We found the following examples of good practice.

Processes were in place to reduce risks of COVID-19. Such as visitors checked for signs and symptoms of infection by use of screening questions, temperature checks and results of lateral flow tests. Professional visitors and staff were also asked to prove their COVID-19 vaccination status. All visitors were asked to wear Personal Protective Equipment (PPE) such as masks, aprons and gloves and sanitise their hands regularly.

People were supported to maintain contact with friends and relatives by use of video and telephone calls, indoor and outdoor visits. People and relatives told us they were happy with the current visiting options and information that was shared with them.

Staff were observed to be wearing PPE correctly and told us they had access to more if needed. Staff told us they felt supported and safe working at the service.

The service was clean and tidy and had no mal odours. There were regular cleaning schedules in place for daily, weekly and monthly cleaning tasks. Visiting areas were cleaned in-between visits.

People and staff took part in a regular testing regime in line with current government guidance. For people who were unable to make decisions about testing or visiting for themselves, individual risk assessments and mental capacity assessments were in place and decisions made in their best interest.

Staff had received training on the use of PPE, COVID-19 and infection control. Their practice in these areas was assessed by senior staff and supported by training from external professionals, who gave positive feedback about the services infection control practices.

The five questions we ask about services and what we found