Wilton House Residential and Nursing Home
- Care home
- 51 beds
- Nursing care
- Dementia care
- Registered since 2010
- Hertfordshire, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Requires improvement.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
46 of 210
rated care homes in Hertfordshire are rated Requires improvement, like this one.
Wilton House Residential and Nursing Home: inspection record
Rated Requires improvement in February 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Wilton Lodge Residential Home (Good, less than 0.1 miles away) and Villa Scalabrini (Outstanding, 1 mile away).
Nearest care homes:
- G Wilton Lodge Residential Home Good, less than 0.1 miles away
- O Villa Scalabrini Outstanding, 1 mile away
- – Meadowhill Care Home Not yet rated, 1.5 miles away
- RI The Mead Requires improvement, 1.5 miles away
- G Moti Willow Good, 1.6 miles away
What inspectors found
From the Care Quality Commission's inspection report published 16 February 2022. Quoted under the Open Government Licence.
Infection prevention control measures were poorly managed. Staff were not wearing personal protective equipment (PPE) in line with the guidelines. Where people were positive of COVID-19, measures were not in place to mitigate the risk of spreading the infection. This was addressed at the first inspection visit and improvements had not been made on the second visit.
Read the rest of CQC's summary
The provider and registered manager had a governance system in place, which included various audits and monitoring. However, actions were not always documented, and it was unclear if actions were completed. In addition, immediate improvements in relation to infection prevention control were not actioned between inspection visits which posed a risk to people.
People had risk assessments in place, which detailed how to support them. People received their medicines when they needed them. However, records for medicines prescribed for when needed were not present which did not offer clear instruction as to when it was appropriate for the person to have this medicine. Staff received training to help ensure they were sufficiently skilled.
People and relatives felt staff provided care that was safe, and systems were in place to report concerns. The staff team had been safely recruited. Systems were in place to report and respond to accidents and incidents.
Staff felt morale was good and felt supported by their manager. The registered manager had built positive relationships with professionals and was dedicated in making sure people got input from health professionals when needed. The registered manager gave examples of where professional involvement benefited the people they supported.
Questions to ask when you visit
- Safe was rated Requires improvement on 16 February 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 16 February 2022. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Alina Muhamed
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)11 inspection reports, latest 16 February 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Wilton House Limited
- Ownership type
- Organisation
- Companies House number
- 01997746 (opens Companies House)
Wilton House Limited runs 3 services, all in the East of England. 2 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Wilton House Limited
- G Lime Tree Manor Nursing and Residential Home Good. Care home with nursing, Hertfordshire
- G Wilton Lodge Residential Home Good. Care home, Hertfordshire
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Wilton House Residential and Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Wilton House Residential and Nursing Home as a care home with nursing.
- How many beds does Wilton House Residential and Nursing Home have?
- The Care Quality Commission's register lists 51 beds at Wilton House Residential and Nursing Home.
- When was Wilton House Residential and Nursing Home last inspected?
- The Care Quality Commission's latest rating for Wilton House Residential and Nursing Home was published on 16 February 2022.
- Who runs Wilton House Residential and Nursing Home?
- Wilton House Residential and Nursing Home is run by Wilton House Limited. It runs 3 services, all in the East of England.
- What is Wilton House Residential and Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 16 February 2022.
Contact
- Phone
- 01923 858272
- Address
- 73-77 London Road, Shenley, Radlett, WD7 9BW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Wilton Lodge Residential Home (Good, less than 0.1 miles away) and Villa Scalabrini (Outstanding, 1 mile away).
Nearest care homes:
- G Wilton Lodge Residential Home Good, less than 0.1 miles away
- O Villa Scalabrini Outstanding, 1 mile away
- – Meadowhill Care Home Not yet rated, 1.5 miles away
- RI The Mead Requires improvement, 1.5 miles away
- G Moti Willow Good, 1.6 miles away