Southlawns

The provider and management had completed a range of audits to identify concerns and issues at the service. They strove to be open and constantly develop and improve the support people were receiving. When audits had identified issues, actions were being taken to rectify them. When concerns were raised during the inspection the management found solutions. The registered manager was aware of their responsibility to notify the Care Quality Commission of certain events in line with their statutory obligations.

People were supported by enough staff to meet their needs. Although there were some mixed opinions from staff members. Staff had received a range of training including specialist in health and social care. People were comfortable in the presence of the staff.

People had care plans which were personalised and provided a range of information for staff to use to support their needs and wishes. The management had recognised further work was required to capture all the detail staff members knew about people. There were good links with other health and social care professionals and one health professional complemented the responsiveness of staff to their suggestions.

Staff were kind and caring and knew the people living at the home incredibly well. Staff respected privacy and dignity throughout the inspection. Links were being developed with the community to have a positive impact for people. Independence was promoted, as were the values of treating each person as an individual.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.