Glastonbury Care Home

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection. .

At this inspection we found the service Good.

Why the service is rated Good.

The service promoted a person-centred culture where people felt valued and cared for.

People told us they felt safe and well cared for at the home. There were sufficient numbers of staff and the provider had policies and procedures in place which helped to keep people safe.

People were cared for by staff who were kind and had the skills and experience to meet their needs. One person told us, "Staff are very good, nice and helpful." Another person said, "Staff are very good, very thorough. They know what they are doing."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were attentive and promoted people's comfort and well-being. People's health was monitored by trained nurses and they had access to other professionals to meet their needs.

People could be confident that at the end of their lives they would receive care that was compassionate and professional. Staff knew people well and care and support was personalised to each individual. People told us they were able to make choices about their day to lives and staff respected their choices.

There was a management team who were committed to providing high quality care and in a homely environment. One visitor told us, "The home has a nice homely atmosphere despite it's size." One person told us, "It's like being in my own home. Everyone loves everyone else. The staff take a lot of trouble to look after you."

There were systems in place to monitor standards and drive improvement. Staff felt well supported which created a happy and relaxed atmosphere for people to live in

Further information is in the detailed findings below

The five questions we ask about services and what we found