ABC Centre

People felt safe and were able to call staff in the event of an emergency. People were protected because staff were trained in safeguarding adults and felt confident in reporting any concerns. People received safe support with their medicines when required. Improvements in medicine administration had been made in response to a high number of errors. Staff spoke positively about the improvements that had been made.

Care was person centred in nature and took account of people's individual preferences and wishes. This was reviewed regularly so that care remained current. Activities and events were planned to encourage people to socialise and build friendships. A committee had been formed to look at how activities and events could be improved in the future.

Staff received good training and support in their roles. The registered manager acted on requests for specific training. For example, staff had requested end of life training and this was in the process of being organised. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well led. There were systems in place to monitor safety and quality, and action was taken when shortfalls were identified. The staff steam was motivated and valued and told us they communicated and worked well together.