Eleanor Nursing and Social Care Ltd - Bristol Office

It was evident that many people thought highly of the care staff and were able to build positive relationships with them. Comments included, "Staff are polite, interested in your wellbeing with a very pleasant attitude" and "What is good about this service is that the carers are really nice, really kind and have a sweetness about them."

There were systems and measures in place to ensure the safety of people supported. This included completing risk assessments for people and updating these as necessary when people's needs changed. Staff received training in safeguarding and felt confident about raising concerns. Staff had training in how to support people with their medicines and medicine administration was monitored so that any errors could be addressed.

Staff reported feeling well supported and satisfied with the training they received. They had opportunity to shadow other staff when they were new to the service. Their development and training needs were monitored through supervision and appraisal.

The service was well led. The registered manager was supported in their role by senior staff and the business development director. Communication throughout the team of staff was good, with staff reporting they were given information about any change in people's needs. People using the service told us they were able to get hold of the office staff when they needed to and any concerns or issues they had were addressed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.