Housing 21 - Bluebell Gardens

People's experience of using this service: •People were confident to raise any concerns they had with the registered manager.

•People had individual risk assessments so that staff had the information they needed to support them safely and minimise the identified risks.

•People's medicines were being managed safely and administered by trained staff. Staffing levels were sufficient to meet people's needs and protected them from harm. The service carried out pre-employment checks on staff before they worked with people to assess their suitability.

•People and relatives provided consistently positive feedback about the care, staff and management. They said the service was caring, timely, effective and well-led.

•People's care was person-centred. The care was designed to ensure people's independence was encouraged and maintained.

•People were supported by staff who were trained and received regular supervision.

•People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

•People told us staff were kind and caring and treated them with dignity and respect at all times.

•The registered manager completed audits to ensure the service was running in line with their policies and procedures.

•People and their relatives were asked for feedback about the service and were kept updated about any changes.

More information in Detailed Findings below.