St Rita's Care Home

People's health risks were assessed, some assessment tools showed some inconsistencies, however, this did not affect the planned care required. Care plans were written to guide staff on how to meet people's needs, this included providing safe support with swallowing difficulties and catheter care.

People were cared for by staff who knew them well and were trained to meet their needs. Staff understood their duty to respond to, and report safeguarding concerns. People received their medicines in a person centred and timely way, staff were trained and assessed as competent before administering people's medicines.

People were protected from infectious diseases by staff who followed the provider's policy. The service was clean and adapted to suit the needs of people. Dementia friendly signage helped people recognise communal spaces and their bedrooms.

People spoke highly of the support they received. People told us there were enough staff to support them, our observations confirmed this. One person told us, "The people are nice, and the food is good. The staff are very nice." People were encouraged to retain their autonomy and staff treated them with respect.

People were supported by staff who were trained and appropriately supervised. Staff completed training relevant to their role and were given opportunities to train further in areas of interest. One staff member said, "[Staff member] allocates training dependant on shifts and within work time so people can have a life and still complete the training." People told us staff were trained to meet their needs.

People were engaged and stimulated. Activity workers planned events around people's wishes. One person told us, "There is something every day, card making, bingo. It is well organised." People and their relatives told us they knew how to complain and felt comfortable to so do if necessary. Care was person-centred and people were involved in their care planning.

People and their relatives gave positive feedback about the running of the service and the registered

manager. They told us they were able to approach the registered manager with suggestions and felt listened to. One relative said, "It doesn't matter what the request, it is always dealt with and the home is spotlessly clean."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.