Tripletrees

We found the following examples of good practice.

Plans were in place to isolate people with COVID-19 to minimise transmission. The service had good supplies of personal protective equipment (PPE) that were readily available in stations throughout the service.

Visitors were asked to take a lateral flow COVID-19 test, have their temperature checked, use hand sanitiser and sign in on arrival. Visiting health and social care professionals who were part of a workplace COVID-19 testing assurance programme, such as GPs and district nurses were not required to take lateral flow tests.

The service took action to replace hand sanitiser pump dispensers with wall mounted push style hand sanitiser dispensers when some people had found the pump dispensers difficult to use.

Staff had received training on how to keep people safe during the COVID-19 pandemic and staff and residents were regularly tested for COVID-19. The building was clean and free from clutter.

People were well supported by staff to have telephone and internet contact with their family and friends. The service facilitated in person visits in a manner which minimised the risk of infection spread.

Staff ensured people's welfare had been maintained and they had sufficient stimulation, for example through activities.

The five questions we ask about services and what we found