Rookwood Residential Home

The home is a large detached property spread over two floors with a large well-maintained garden and patio. The home provides care and support to some people living with dementia.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to eat and drink well and were provided with healthy choices. People were supported by staff who received regular training to meet their needs. Health needs were acted upon and referrals were made promptly to other services.

People received kind and compassionate care. Comments from people included, "I'm as happy as I'll be. Staff are very kind. They always greet me as if I'm an old friend" and "I can't fault it here. They are all so caring and helpful." People's independence was promoted by staff. People were treated with respect and dignity and supported to make decisions about their care.

People received personalised care that was tailored to meet their individual needs, preferences and choices. Care plans were detailed and guided staff about people's needs and how to meet them. People's concerns and complaints were listened to and used to improve the service they received. People received compassionate support at the end of their lives.

The manager was well regarded and had a clear vision for the service which was understood by the staff. One person said, "She's very nice, precise and correct. She knows what she's doing." There were effective quality assurance systems in place that were used to drive service improvements.