Eastridge Manor EMI Nursing and Residential Home

Eastridge Manor is a large detached property, consisting of a main house and purpose-built nursing wing in extensive grounds. Accommodation is provided over two floors, with passenger lifts providing access between floors.

People told us they felt safe living at the home, and relatives said their felt that their loved ones were safely cared for. Risks to people's health and wellbeing were assessed and mitigated by staff who knew them well. People were protected from the risk of abuse.

Risks to people's wellbeing had been assessed and staff ensured that these risks were reduced as much as possible. People were supported by enough skilled and trained staff to meet their needs. Training was provided to staff in order to meet the needs of people at the home. People nutritional and hydration needs were met and monitored for those who were assessed as being at risk.

Staff ensured that people were protected from infection throughout the COVID-19 pandemic. Training and guidance had been provided to support staff to do this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us, and we observed, that there were activities and engagement at the home. People's views were listened to and acted upon and they and their relatives felt confident that concerns would be acted upon.

People, staff and relatives spoke positively about the registered manager. Management was approachable and open to feedback and discussions about people's care. The quality of people's care was supported by effective quality assurance systems.

People told us that they were involved in their support and that staff and management sought their views and opinions. The provider and manager continuously looked to improve the service to achieve better outcomes for people. People, staff and relatives spoke highly of the manager.