Abundant Grace Nursing Home

Risks to people's health, safety and welfare were identified and supported. People's needs had been assessed and updated when these changed. People were supported by trained staff who linked with external professionals to ensure that people's health needs were met. People were supported to eat and drink sufficient amounts to meet their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were given kind and compassionate support by staff who knew them well. One person said, "What impressed me the most was the friendship between staff and patients they treat us like we're their family. We've gotten to know each other very well and I can't thank them enough for the care that they've given me." People's views and opinions were sought. Staff were dignified and respectful with people.

People were supported in a personalised way that was responsive to their needs. People's communication needs had been assessed and staff were supporting these. People felt confident that any issues or complaints would be dealt with to their satisfaction. Planning for people's end of life support was thorough and compassionate.

The registered manager encouraged feedback from people, staff and professionals involved in people's care. Staff worked closely with health professionals and external agencies to promote good outcomes for people. People spoke positively about the registered manager.