SeeAbility - Barclay House Residential Home

Barclay House accommodates seven people in one adapted building and two people in flats in the same cul de sac.

Alongside visual impairments, some people had needs relating to physical disabilities, mental health needs, acquired brain injuries, autism and learning disabilities.

People were fully involved in the planning and delivery of their care and this was done in a way that encouraged independence. People's care plans contained personalised information which detailed how they wanted their care to be delivered.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff knew people well and worked hard to enable them to share their views, make choices and live active lives as independently as possible. Specialised equipment was used to ensure people could communicate and understand information freely, without the constant need for staff support.

Risks to people's health, safety and wellbeing were assessed and acted upon. Staff had access to detailed information about how to keep people safe. People were protected from abuse by staff who had received training and were confident in raising concerns. There was a thorough recruitment process in place that checked potential staff were safe to work with people who may be vulnerable.

People were supported by kind and caring staff who worked hard to promote their independence and sense of wellbeing. Staff were provided with the training, supervision and support they needed to care for people

well.

There was strong leadership at the service. People and staff spoke highly of the management team and there was a positive culture at the service with people and staff feeling their voices were listened to.

There were effective quality assurance systems in place to assess, monitor and improve on the quality and safety of the service provided.