Maldon House

Safe – This means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm. People had smooth transitions into the home and between services. People and their relatives were involved in decision making and their care planning. There were processes in place to ensure that people were kept safe, and staff had appropriate and specialised training to ensure they could meet the needs of the people living at the home. People and their relatives were involved in all care planning and people were encouraged to take positive risks.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and most people’s feedback confirmed this. The management team worked with people, their relatives and healthcare partners to personalise people’s care and support. The management team advised how they carried out pre-assessments to ensure they were able to meet people’s needs and people were invited into the home to visit to make sure it was the right home for them.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating remained good. This meant people were supported and treated with dignity and respect and involved as partners in their care. Feedback from people, their relatives and staff reflected how involved people were in their care planning and how well staff knew people. The management team had a strong focus on ensuring staff well-being was a priority and staff recruitment had improved.

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery. Services were tailored to meet the needs of individuals. There were systems in place to ensure people were getting a good quality of care to meet their needs and resources were used to support people to maintain a good quality of life and overcome any potential barriers.

Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care, supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this inspection the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. The management team were continuously implementing changes within the home to have a positive impact on people. The management team worked hard to ensure staff had job satisfaction and were equipped with the skills they required to carry out their duties and deliver high bespoke quality of care. Electronic care systems and good management oversight meant care plans, medical health plans and PBS plans were reflective of people’s care, support and health needs and were up to date.