Penshurst

This focused inspection covered safe and well-led. Based on the information reviewed and feedback from staff, relatives, people and external professionals the service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.

The model of care and setting maximised people's choice, control and independence. Care was person centred and promoted people's dignity, privacy and human rights. The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services lead confident, inclusive and empowered lives.

Right Support People were supported by the provider who knew how to prevent and manage risks and keep them safe from avoidable harm whilst enabling them to fully enjoy life. The service's arrangements for controlling infection were effective. People received their medicines safely; the provider or staff member were always available to meet people's needs.

Right care The risk assessment and care planning system helped ensure people received personal care and support tailored to meet their individual needs and wishes. People were encouraged to make decisions about the care and support they received and had their choices respected.

Right culture People were supported to have maximum choice and control of their lives and they were supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People, a family member and external professionals were positive about all aspects of the service. The provider understood their responsibilities and had safe systems in place to ensure these were met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk