Old School House

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is rated Good

People were kept safe from abuse and harm. Staff had received safeguarding training and understood how to raise safeguarding concerns. Individual risk assessments gave staff with the information to reduce and manage risks to people wherever possible. Care plans were personalised with the details and information that staff needed to provide person centred support.

Staff were recruited safely, they were supervised and appraised by the registered manager. Staff felt supported to carry out their roles and there were sufficient numbers of staff to meet people's needs.

Staff were trained and competent to ensure that medicines were stored and administered safely. The provider carried out regular audits to ensure that medicines were monitored correctly. The service worked proactively with local GPs and a range of professionals, to make sure people received the support they needed.

Staff knew people well and supported them with kindness and compassion. People were comfortable and relaxed, and there was a mutual sense of respect, dignity and equality.

Consent was obtained from people before any care or support was provided and this was recorded and kept under review. The provider and registered manager worked in line with the principles of the Mental Capacity Act 2005 (MCA) and the associated Deprivation of Liberty Safeguards (DoLS).

People understood how to complain. There was a complaints policy and forms in an accessible format. Staff

understood the need to learn from complaints and respond to them as part of good care practice.

The service was well-led with a positive, empowering, person-centred culture that supported people to be independent. Quality was monitored and improvements made as required.

Further information is in the detailed findings below.

The five questions we ask about services and what we found