New Thursby Nursing Care Home

Staff were familiar with people's dietary and nutritional needs and provided people with a choice of food and drinks. Staff supported people to see healthcare professionals promptly so their health and wellbeing needs were met. People were helped to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff assessed people's capacity to make decisions. The home was comfortable and pleasantly decorated and suitable for people's needs. Staff had been trained, were supported and had the skills, knowledge and experience to provide good care.

People told us they liked living at New Thursby and were treated with patience, care and respect. Staff were respectful and provided care that met people's diverse needs and preferences. They encouraged people to make choices and decisions and to be involved in planning their care.

The provider had a complaints policy. People knew how to complain and said any concerns were dealt with promptly and to their satisfaction. Staff had assessed, were familiar with, and reported on people's specific communication needs. People were involved in varied activities in the home and in the local community. The staff team supported people needing end of life care and had the skills and knowledge to do so.

People said staff involved them in decisions about the home such as meals, routines, leisure and social events. The registered manager monitored the service to check on the quality and to make sure staff were providing good care. They understood and acted on legal obligations, including conditions of CQC registration and those of other organisations. They worked in partnership with other services and organisations and were involved in research to develop and follow good practice, keep people safe and improve their well-being.