Rodlands Care Home

People received their medicines as prescribed. However, some guidance to ensure consistent practice was not in place. The management team worked to put the guidance in place by the second day of inspection. The home had a recruitment process in place and people had the necessary safety checks in place. However, some documentation was not completed in full, the deputy manager addressed this immediately.

People were safe with the care they received at Rodlands Care Home, there were enough staff on duty to meet people's needs. People's risks were assessed, staff knew people well. Accidents and incidents were recorded and analysed to ensure lessons were learnt and shared. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Infection prevention and control procedures were robust, the home was clean and hygienic. The home worked well extremely with external professionals and sought their input as needed. Staff knew to report concerns under safeguarding and the management team understood their responsibilities to keep people safe from harm. Staff were confident their concerns would be followed up. Staff felt appreciated, part of the family and supported and were proud to work at Rodlands Care Home.

People and relative's views were actively sought through meetings and surveys. The registered manager and deputy manager understood the importance of their role and had made all notifications to CQC as required by law.