Crystal Hall

The care home accommodates people across three separate units, each of which has separate adapted facilities.

We found the following examples of good practice.

The provider had established systems to prevent visitors from spreading and catching infections. They had followed guidance on supporting safe visiting including displaying notices at the entrance to the home advising people not to enter if experiencing symptoms of COVID-19. Visitors were screened for symptoms and their contact details were recorded to support the NHS Test and Trace service. The provider had established areas for facilitating safe visiting.

Social media platforms were used to facilitate contact between people and their relatives where physical visiting was not possible. Where appropriate, people were supported by staff to use this technology and this included the use of handheld devices.

The provider had established safe admission procedures for staff to follow. This included requiring new people to a negative COVID-19 test before moving into the home, a further test during residency and to self- isolate in their bedrooms for 7 days after moving in.

During our visit we observed staff using Personal Protective Equipment, (PPE) safely. The provider had ensured sufficient stocks of appropriate PPE were available to protect people.

People living in the home and the staff were tested regularly for COVID-19. The provider had also supported staff and people to receive COVID-19 vaccines and boosters.

The home was clean and hygienic. Cleaning schedules were in place. There were regular 'deep cleans' of people's bedroom and 'domestic' staff were particularly competent in the processes involved to ensure any risk of infection was minimised.

The provider had detailed and up-to-date infection prevention and control policies and procedures. They sought and acted on advice to further improve infection prevention and control procedures. They were aware of appropriate agencies to contact in the event of an outbreak of COVID-19.

The home had spacious sitting areas. During the inspection we observed people relaxing together in lounges and where possible, staff ensured they were socially distanced.

The provider could adapt the layout of the building to support cohorting in the event of an outbreak.

The five questions we ask about services and what we found