Colne House

Staff supported people to keep well and safe, and ensure they received their medicines as prescribed. One person told us, "If you're not well they will get you into hospital."

Improved infection control and risk management systems were in place to support people to live in a clean, safe environment. People told us they were supported in a clean environment. One person told us, "My room is spotless, it's always fine."

Risks were assessed and preventative action taken to reduce any risks of harm. We have made a recommendation about including the risk, where people used flammable skin creams in their fire risk assessments.

Staff were recruited safely to ensure they were able to work with vulnerable people. The management kept staffing levels under review to ensure there were enough to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and staff had confidence in the newly promoted manager, who they knew well.

The provider had systems in place to check on the safety and quality of the service people received and act on the information to drive continuous improvement.