Hadleigh Nursing Home

We found the following examples of good practice.

The provider held a virtual 'Hero's Day', companywide in recognition of the dedication of staff during the pandemic. This included a specific thankyou to the staff at Hadleigh Nursing Home for pulling together during the recent COVID-19 outbreak.

Staff were asked for their ideas on how to mark the loss of people during the outbreak. Staff came up with the idea of a memorial garden and water feature to create a place for people, relatives and staff to go to remember those that have sadly passed away due to COVID-19. This is to be built in the spring.

Communication with relatives of people using the service was good. The provider and manager had kept people's relatives informed about the changes around visiting throughout COVID-19 due to changes in government guidance. The provider had recently sent letters to people's relatives to ask if they were prepared to complete lateral testing, to enable them to visit when the current tier 2 restrictions were lifted.

People living in the service were supported to have COVID 19 testing and seasonal preventative injections. Those who lacked capacity had been assessed in accordance with mental capacity legislation with the relevant people, and decisions made to have the tests had been made in their best interests.

We were assured this service met good infection prevention and control guidelines. Staff told us they felt safe coming to work, because they had good access to PPE, and were tested weekly for COVID-19, which helped to protect them and people using the service.

The five questions we ask about services and what we found