Shearwater

We found the following examples of good practice.

The home had a current outbreak of COVID-19 and were not allowing visits to people living in the home, this was in accordance with latest best practice. However, protocols were in place for all visitors to prevent the spread of infection and prior to the outbreak people were supported to receive visits in a safe way. Processes in place for any visitors were clearly displayed on entrance to the home, and included a temperature check, hand sanitiser and a questionnaire to identify any previous contact with COVID-19. Appropriate PPE was available for use.

New admissions to the service were supported in line with best practice guidance. When someone new was admitted to Shearwater they were required to provide recent COVID-19 test results. People were further tested by the service following admission and isolated upon arrival for 14 days to minimise the risk of infection to existing people.

Staff had received training on COVID-19, infection control and the use of Protective Personal Equipment (PPE), including the correct way to put on and take off PPE. Throughout our inspection staff were wearing the required levels of PPE and maintaining social distancing as much as possible.

Regular testing was completed for staff and people living at the service. This meant prompt action could be taken should anyone test positive for COVID-19.

The premises were clean, hygienic and well ventilated. Additional cleaning schedules had been introduced since the beginning of the pandemic. For example, high touch areas such as door handles and light switches were regularly cleaned throughout the day. Adaptions had been made to the environment to support people and staff to socially distance and work safely.

Clear policies, procedures and contingency plans were in place regarding COVID-19 and infection control. Audits were undertaken, and actions were taken to ensure improvements were made. The management team understood where to find updated best practice guidance and where they could go for support should this be required.

The five questions we ask about services and what we found