United Response - 198 Powder Mill Lane
Care home, Richmond upon Thames, 5 beds
Good
Rated on
Rating from the Care Quality Commission.
United Response - 198 Powder Mill Lane: inspection record
Rated Good in December 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Good in 2015, 2017, 2020 and December 2022.
It has been rated Good at every inspection since 2015. The latest rating was published about 4 years ago.
How it compares locally
- One of 34 Good care homes in Richmond upon Thames, out of 37 with a rating.
- Smaller than 9 in 10 care homes in Richmond upon Thames.
About the service
From the Care Quality Commission's inspection report published 6 December 2022. Quoted under the Open Government Licence.
Powder Mill Lane is a care home providing care and support for up to 5 people. The home provides permanent care and support for up to 2 adults with learning disabilities and respite care for up to 3 adults with learning disabilities. There was one person living there at the time of the inspection, who was receiving respite care.
CQC regulates both the premises and the care provided, and both were looked at during this inspection.
What inspectors found
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right Support The home provided a safe environment for people to live in and a service that safely met their needs. The quality of the service was regularly reviewed, and changes made to improve people's care and support as required. This was provided in a way that best suited people. The home had well-established working partnerships that promoted people's participation and reduced their social isolation.
Read the full summary
Right Care The staff were well trained, appropriately recruited and in sufficient numbers to support people to live safely, whilst enjoying their lives. Risks to both people and staff were assessed, monitored and reviewed. Complaints, concerns, accidents, incidents and safeguarding issues were reported, investigated and recorded. Trained staff safely administered people's medicines.
Right culture The culture of the service was open, honest and positive with leadership and management that was clearly identifiable and transparent. The provider had a clearly defined vision and values that staff understood and followed. Staff were aware of their responsibilities, accountability and happy to take responsibility and report any concerns they may have.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 198 Powder Mill Lane, Whitton, TW2 6EJ |
|---|---|
| Phone | 020 8898 7445 |
| Website | www.unitedresponse.org.uk |
| Registered manager | Jacqueline Mackinney |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 8 inspection reports, latest 6 December 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | United ResponseBrand: United Response |
|---|---|
| Ownership type | Organisation |
| Companies House number | 01133776 (opens Companies House) |
| Charity number | 265249 |
United Response runs 10 services in London. 10 are rated Good or Outstanding.
Other services run by United Response
- G London DCA Home care, Richmond upon ThamesGood
- G Richmond and Kingston DCA Home care, Richmond upon ThamesGood
- G United Response - 131 Kneller Road Care home, Richmond upon ThamesGood
- G United Response - 16 Curtis Road Care home, Richmond upon ThamesGood
- G United Response - 29 Mayfair Avenue Care home, Richmond upon ThamesGood
- G United Response - 36 Harvey Road Care home, Richmond upon ThamesGood
Nearest alternatives
- G United Response - 36 Harvey Road Care home, 0.2 miles awayGood
- G United Response - 8 -10 Woodlawn Crescent Care home, 0.6 miles awayGood
- O Grasmere Avenue Care home, 0.7 miles awayOutstanding
- G United Response - 29 Mayfair Avenue Care home, 0.8 miles awayGood
- G Elysium Care Partnerships Limited - 1 Lichfield Lane Care home, 0.9 miles awayGood
Getting help from London Borough of Richmond upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Richmond upon Thames
- Ask for a care needs assessment
- Phone: 020 8891 7971, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Richmond upon Thames
Checked on the council's website, November 2026.
Common questions
- Does United Response - 198 Powder Mill Lane provide nursing care?
- No. The Care Quality Commission lists United Response - 198 Powder Mill Lane as a care home without nursing.
- How many beds does United Response - 198 Powder Mill Lane have?
- The Care Quality Commission's register lists 5 beds at United Response - 198 Powder Mill Lane.
- When was United Response - 198 Powder Mill Lane last inspected?
- The Care Quality Commission's latest rating for United Response - 198 Powder Mill Lane was published on 6 December 2022.
- Who runs United Response - 198 Powder Mill Lane?
- United Response - 198 Powder Mill Lane is run by United Response. It runs 10 services in London.
- What is United Response - 198 Powder Mill Lane's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 December 2022.