Elysium Care Partnerships Limited - 1 Lichfield Lane

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

People received the right support. People’s needs were assessed and the support they received was personalised and reflected their preferences. Staff were recruited safely, trained and supervised. There were enough staff available at all times to support people safely. People’s risks were assessed and mitigated to reduce their possibility of experiencing avoidable harm. People’s medicines were administered safely, stored securely, recorded appropriately and audited regularly. People’s consent was sought before support was provided and, when necessary, they were supported with best interest meetings.

People received the right care. People were treated with dignity and respect by staff who were empathetic and kind. Referrals were made to specialists to ensure people’s behavioural support needs were managed safely and effectively. People’s unique methods of communication were understood by staff and their choices were respected. People were safeguarded from abuse and improper treatment. Relatives were welcome at the service and engaged in people’s assessments, reviews and social activities at the service

The service developed the right culture. The registered manager encouraged the sharing of ideas within the staff team and promoted healthy discussion. Staff felt comfortable sharing their views about improving people’s care and support. People were supported to develop their everyday living skills and engaged in a range of activities. Staff respected and supported people’s cultures and protected characteristics.