Elysium Care Partnerships Limited - 78 Park Road

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Staff assessed people's sensory needs and did their best to meet them. People were supported by staff who had received relevant and good quality training in evidence-based practice. This included training in the wide range of strengths and impairments people with a learning disability and or autistic people may have, mental health needs, communication tools, positive behaviour support, trauma-informed care, human rights and all restrictive interventions. Multi- disciplinary team professionals were involved in and made aware of support plans to improve as person's care. Staff were calm, focussed and attentive to people's emotions and support needs such as sensory sensitivities. Staff provided people with personalised, proactive and co-ordinated support in line with their communication plans, sensory assessment and support plans. Staff provided person-centred support with self-care and everyday living skills to people.

Right Culture: Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say. Management and staff put people's needs and wishes at the heart of everything they did. The registered manager had the skills, knowledge and experience to perform their role and a clear understanding of people's needs/ oversight of the services they managed. The provider sought feedback from people and those important to them and used the feedback

to develop the service. The service worked well in partnership with advocacy organisations and other health and social care organisations, which helped to give people using the service a voice and improve their wellbeing.