Elysium Care Partnerships Limited - 1a Upper Brighton Road
Care home, Kingston upon Thames, 9 beds
Requires improvement
Rated on
Rating from the Care Quality Commission.
Elysium Care Partnerships Limited - 1a Upper Brighton Road: inspection record
Rated Requires improvement in September 2026, down from Outstanding.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2018. Rated Outstanding in 2018, then Requires improvement in September 2026.
Its last inspection moved it down from Outstanding to Requires improvement. The latest rating was published 1 month ago.
How it compares locally
- One of 4 Requires improvement care homes in Kingston upon Thames, out of 28 with a rating.
- Smaller than 8 in 10 care homes in Kingston upon Thames.
What inspectors found
From the Care Quality Commission's assessment published 11 September 2026 (assessment visit 29 June 2026). Quoted under the Open Government Licence.
We assessed this service during 30th June – 17th July 2026. Elysium Care Partnership 1A Upper Brighton Road is a care home providing accommodation and personal care for up to 9 people. The service supports people with a learning disability and autistic people. At the time of the assessment, 9 people were living at the service.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Read the full summary
The home did not have a registered manager in post. However, the home manager was supported by other managers, including a quality lead, positive behaviour specialist and a safeguarding lead who were all involved in supporting the service. We saw examples of staff being flexible and adapting support when people’s plans changed, such as adjusting activities and supporting individual appointments. We saw that staff knew people well and understood their communication needs. Relatives also described staff knowing people well and felt that people were safe and well cared for.
However, some areas of the service did not consistently promote choice, autonomy and independence in line with right support, right care and right culture. We found restrictions in place restricting people’s freedom of access to some communal areas and bedroom doors were locked when empty. Most people did not have keys to their rooms. CCTV was used in communal areas, but the rationale and proportionality of these arrangements were not clear from the evidence available. Some relatives told us they wanted people to have more freedom, such as increased freedom of access to water, drinks and snacks, and more frequent meaningful activities, whilst others felt the restrictions in place were appropriate to keep their loved ones safe.
Multiple record keeping created duplication and meant some information was out of date or difficult to audit. This meant although staff may have known people well, records did not always show risks were reviewed, monitored and followed up consistently. We found 3 breaches in relation to safe care and treatment, safeguarding and governance.
The provider had governance systems in place, but these were not always effective in identifying and addressing concerns in a timely way. The provider was aware of most of the concerns highlighted during the assessment, but they had not implemented their plan to fully address the concerns found. We have asked the provider for an action plan in response to the concerns found at this assessment.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement.
This meant people were not always safe and protected from avoidable harm.
We identified the service was in breach of legal regulation in relation to safeguarding and safe care and treatment
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
We identified the service was in breach of legal regulation in relation to safe care and treatment.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect.; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Outstanding. At this assessment the rating has changed to Good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Outstanding. At this assessment the rating has changed to Good.
This meant the service was consistently managed and well led.
However, we identified the provider was in breach of a regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 11 September 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 11 September 2026. Ask about staff training and how health appointments are arranged.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Contact and registration details
| Address | 1A Upper Brighton Road, Surbiton, KT6 6LQ |
|---|---|
| Neighbourhood | Surbiton, Kingston upon Thames |
| Phone | 020 3409 1282 |
| Website | www.elysiumhealthcare.co.uk |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 27 February 2021 (opens the Care Quality Commission website) Latest assessment published 11 September 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Elysium Care Partnerships LimitedBrand: Elysium Healthcare |
|---|---|
| Ownership type | Organisation |
| Companies House number | 06045903 (opens Companies House) |
Elysium Care Partnerships Limited runs 7 services in London. 6 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Elysium Care Partnerships Limited
- O Elysium Care Partnerships Limited - 21b Upper Brighton Road Care home, Kingston upon ThamesOutstanding
- G Elysium Care Partnerships Limited - 1 Lichfield Lane Care home, Richmond upon ThamesGood
- G Elysium Care Partnerships Limited - 13 Alexandra Gardens Care home, HounslowGood
- G Elysium Care Partnerships Limited - 185 Arabella Drive Care home, WandsworthGood
- G Elysium Care Partnerships Limited - 78 Park Road Care home, Richmond upon ThamesGood
- G Elysium Care Partnerships Limited - 89 Ewell Road Care home, Kingston upon ThamesGood
Nearest alternatives
- G The Royal Star & Garter Homes - Surbiton Care home with nursing, less than 0.1 miles awayGood
- G Langley Court Rest Home Care home, 0.2 miles awayGood
- – Southborough Nursing Home Care home with nursing, 0.3 miles awayNot yet rated
- G Elysium Care Partnerships Limited - 89 Ewell Road Care home, 0.3 miles awayGood
- O Elysium Care Partnerships Limited - 21b Upper Brighton Road Care home, 0.3 miles awayOutstanding
Getting help from Royal Borough of Kingston upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kingston upon Thames
- Ask for a care needs assessment
- Phone: 020 8547 5005. Email adults@kingston.gov.uk
- Support for carers
- Paying for care: Royal Borough of Kingston upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Elysium Care Partnerships Limited - 1a Upper Brighton Road provide nursing care?
- No. The Care Quality Commission lists Elysium Care Partnerships Limited - 1a Upper Brighton Road as a care home without nursing.
- How many beds does Elysium Care Partnerships Limited - 1a Upper Brighton Road have?
- The Care Quality Commission's register lists 9 beds at Elysium Care Partnerships Limited - 1a Upper Brighton Road.
- When was Elysium Care Partnerships Limited - 1a Upper Brighton Road last inspected?
- The Care Quality Commission's latest rating for Elysium Care Partnerships Limited - 1a Upper Brighton Road was published on 11 September 2026.
- Who runs Elysium Care Partnerships Limited - 1a Upper Brighton Road?
- Elysium Care Partnerships Limited - 1a Upper Brighton Road is run by Elysium Care Partnerships Limited. It runs 7 services in London.
- What is Elysium Care Partnerships Limited - 1a Upper Brighton Road's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 11 September 2026.