The Royal Star & Garter Homes - Surbiton
Care home with nursing, Kingston upon Thames, 63 beds
Good
Rated on
Rating from the Care Quality Commission.
The Royal Star & Garter Homes - Surbiton: inspection record
Rated Good in February 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2015. Rated Good in 2015, 2018 and February 2023.
It has been rated Good at every inspection since 2015. The latest rating was published about 4 years ago.
How it compares locally
- One of 21 Good care homes in Kingston upon Thames, out of 28 with a rating.
- Larger than 8 in 10 care homes in Kingston upon Thames.
About the service
From the Care Quality Commission's inspection report published 4 February 2023. Quoted under the Open Government Licence.
The Royal Star & Garter Homes - Surbiton is a residential care home providing personal and nursing care to up to 63 people. The service provides support to older people some of whom may be living with dementia. At the time of our inspection there were 49 people using the service. The service has three units in one purpose-built building in Surbiton.
What inspectors found
People continued to receive safe care. Systems in place ensured risks were regularly reviewed and staff had clear guidance on how to respond to those risks. Staff received on-going safeguarding training and were aware of the provider's safeguarding policy. People continued to receive support from adequate numbers of staff to keep them safe. Medicines procedures in place were in line with government guidelines.
People and staff confirmed the service was well-led. Management systems in place ensured the registered manager had clear oversight of the service and where issues were identified, action was taken to address these in a timely manner. The registered manager developed a service that was person centred and sought people's views to drive improvements. Records showed people benefitted from a service that actively sought partnership working.
Read the full summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Contact and registration details
| Address | Upper Brighton Road, Surbiton, KT6 6JY |
|---|---|
| Neighbourhood | Surbiton, Kingston upon Thames |
| Phone | 020 8339 5100 |
| Website | www.starandgarter.org |
| Registered manager | Helena Maher |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 5 inspection reports, latest 4 February 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Royal Star & Garter |
|---|---|
| Ownership type | Organisation |
| Charity number | 210119 |
Nearest alternatives
- RI Elysium Care Partnerships Limited - 1a Upper Brighton Road Care home, less than 0.1 miles awayRequires improvement
- G Langley Court Rest Home Care home, 0.2 miles awayGood
- – Southborough Nursing Home Care home with nursing, 0.2 miles awayNot yet rated
- O Elysium Care Partnerships Limited - 21b Upper Brighton Road Care home, 0.3 miles awayOutstanding
- G Elysium Care Partnerships Limited - 89 Ewell Road Care home, 0.3 miles awayGood
Getting help from Royal Borough of Kingston upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kingston upon Thames
- Ask for a care needs assessment
- Phone: 020 8547 5005. Email adults@kingston.gov.uk
- Support for carers
- Paying for care: Royal Borough of Kingston upon Thames
Checked on the council's website, November 2026.
Common questions
- Does The Royal Star & Garter Homes - Surbiton provide nursing care?
- Yes. The Care Quality Commission lists The Royal Star & Garter Homes - Surbiton as a care home with nursing.
- How many beds does The Royal Star & Garter Homes - Surbiton have?
- The Care Quality Commission's register lists 63 beds at The Royal Star & Garter Homes - Surbiton.
- When was The Royal Star & Garter Homes - Surbiton last inspected?
- The Care Quality Commission's latest rating for The Royal Star & Garter Homes - Surbiton was published on 4 February 2023.
- Who runs The Royal Star & Garter Homes - Surbiton?
- The Royal Star & Garter Homes - Surbiton is run by Royal Star & Garter.
- What is The Royal Star & Garter Homes - Surbiton's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 February 2023.