United Response - The Swallows 183 -189 Hanworth Road
Care home, Richmond upon Thames, 6 beds
Good
Rated on
Rating from the Care Quality Commission.
United Response - The Swallows 183 -189 Hanworth Road: inspection record
Rated Good in January 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Good in 2019 and January 2023.
It has been rated Good at every inspection since 2019. The latest rating was published about 4 years ago.
How it compares locally
- One of 34 Good care homes in Richmond upon Thames, out of 37 with a rating.
- Smaller than 8 in 10 care homes in Richmond upon Thames.
About the service
From the Care Quality Commission's inspection report published 25 January 2023. Quoted under the Open Government Licence.
United Response - The Swallows 183 -189 Hanworth Road is a 'care home' that provides care and support for up to 6 people. All the people who live at The Swallows have a learning disability. There were 6 people living there at the time of the inspection.
What inspectors found
The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.
Right Support People living at the service received safe care and had a safe place to live. The quality of the service was regularly reviewed, and changes made to improve people's care and support as required. This was in a way that people preferred. The home kept well-established working partnerships that promoted people's participation and reduced the danger of social isolation.
Read the full summary
Right Care Enough appropriately recruited and trained staff were available to support people to live in a safe way and enjoy their lives. Risks to people using the service and staff were assessed, monitored and reviewed. Complaints, concerns, accidents, incidents and safeguarding issues were appropriately reported, investigated and recorded. Trained staff safely administered people's medicines.
Right culture The home's culture was positive, open, and honest, with leadership and management that was clearly identifiable. The provider's vision and values were clearly defined, and staff understood and followed them. Staff knew what their responsibilities, and accountability was and were happy to take responsibility and report any concerns they may have.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 183 -189 Hanworth Road, Hampton, TW12 3ED |
|---|---|
| Neighbourhood | Hampton, Richmond upon Thames |
| Phone | 020 8783 1503 |
| Registered manager | Pema Tseten |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 25 January 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | United ResponseBrand: United Response |
|---|---|
| Ownership type | Organisation |
| Companies House number | 01133776 (opens Companies House) |
| Charity number | 265249 |
United Response runs 10 services in London. 10 are rated Good or Outstanding.
Other services run by United Response
- G London DCA Home care, Richmond upon ThamesGood
- G Richmond and Kingston DCA Home care, Richmond upon ThamesGood
- G United Response - 131 Kneller Road Care home, Richmond upon ThamesGood
- G United Response - 16 Curtis Road Care home, Richmond upon ThamesGood
- G United Response - 198 Powder Mill Lane Care home, Richmond upon ThamesGood
- G United Response - 29 Mayfair Avenue Care home, Richmond upon ThamesGood
Nearest alternatives
- G Marling Court Care home, 0.3 miles awayGood
- G Tudor Avenue Residential Care Home Care home, 0.4 miles awayGood
- G Elysium Care Partnerships Limited - 78 Park Road Care home, 0.5 miles awayGood
- G 89 Hampton Road East Care home, 0.5 miles awayGood
- G 89a Hampton Road East Care home, 0.5 miles awayGood
Getting help from London Borough of Richmond upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Richmond upon Thames
- Ask for a care needs assessment
- Phone: 020 8891 7971, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Richmond upon Thames
Checked on the council's website, November 2026.
Common questions
- Does United Response - The Swallows 183 -189 Hanworth Road provide nursing care?
- No. The Care Quality Commission lists United Response - The Swallows 183 -189 Hanworth Road as a care home without nursing.
- How many beds does United Response - The Swallows 183 -189 Hanworth Road have?
- The Care Quality Commission's register lists 6 beds at United Response - The Swallows 183 -189 Hanworth Road.
- When was United Response - The Swallows 183 -189 Hanworth Road last inspected?
- The Care Quality Commission's latest rating for United Response - The Swallows 183 -189 Hanworth Road was published on 25 January 2023.
- Who runs United Response - The Swallows 183 -189 Hanworth Road?
- United Response - The Swallows 183 -189 Hanworth Road is run by United Response. It runs 10 services in London.
- What is United Response - The Swallows 183 -189 Hanworth Road's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 January 2023.