Tudor Avenue Residential Care Home

Right support: Model of care and setting maximises people's choice, control and independence. People had a range of activities and personal items available to them. People were supported to engage in a range of activities and their independence was promoted.

Right care: Care is person-centred and promotes people's dignity, privacy and human rights. People could live their lives how they chose and were supported to achieve this safely by staff who took responsibility for people's needs. People's privacy was respected.

Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using the services lead confident, inclusive and empowered lives. Staff were passionate about providing the best care for people. The service was relaxed, friendly and people knew each other and the staff team well.

Safeguarding procedures were followed, and staff were encouraged to report any concerns.

We saw risks were being regularly assessed and managed to help keep people safe. There were enough staff on duty for people to be supported safely. People received their medicines as prescribed and medicines were managed safely. The home was clean, tidy and staff promoted good infection control practices.

Staff felt supported and received appropriate training to carry out their roles. This included moving and positioning training although hoist equipment was not in use at the time of our inspection.

We were assured the service met good infection prevention and control guidelines. People were protected

from the risk of acquiring infections and the premises were kept clean and hygienic. Personal protective equipment (PPE) was in good supply and staff were following the latest guidance for its use.

Issues were identified during the inspection in relation to the electronic systems for training and care planning. It was of concern that the findings of a Serious Incident Review had only been supplied to the registered manager on the day before this visit took place.