Support for Living Limited - 1 St Quintin Avenue

There were 4 people using the service when we carried out the assessment, all of which were receiving personal care.

During the assessment we contacted people or their relatives, care staff and healthcare professionals to gather their feedback regarding how people’s personal care needs were being met.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

The provider was able to demonstrate they were meeting the principles of Right support, right care, right culture.

We looked at quality statements and found that the care, and support people received was safe, and supplied by well-trained, competent, and professional staff. The provider recruited staff appropriately, people were assessed before receiving a service and were supported to take acceptable risks in a proactive and encouraging, way that enhanced their quality of life. This meant people’s social isolation was reduced. Staff worked well as a team, and provided joined up, integrated care when supporting people. This included involving external healthcare professionals. People’s independence was enhanced by the provider adopting a holistic approach to care which gave people more choice regarding how it was delivered. This included the service they received, and control over when they received it. The provider recorded people’s consent to care, and treatment in their care plans, and people were encouraged, and supported to maintain healthy diets. The provider monitored the support provided to enhance and drive improved experiences, and outcomes for people. The service was well led, had good governance, and effective monitoring systems.