Princess Louise Kensington Nursing Home

Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. The service had enough appropriately skilled staff to meet people's needs and keep them safe.

Right Culture: People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. The service worked well with other agencies to do so. People could take part in activities and pursue interests that were tailored to them. The service gave people opportunities to try new activities that enhanced and enriched their lives. People were supported by staff who understood best practice in relation to sensitivities people with learning disabilities or autistic people may have. Staff knew and understood people well and were responsive, supporting people to live a quality of life of their choosing wherever possible.

At the inspection, we noted that the lift was faulty and did not go to the top floor. This was highlighted to the registered manager who immediately arranged for the fault to be fixed.

We observed that the home was clean, and people appeared comfortable with staff and care workers. People said that they felt safe at the service and thought it was a nice place to live. One relative said, "[Family member] is happy. The place is looked after. I am in touch with 5 other people who see [family member]. Everyone says how nice the home is."

Care plans were person-centred and included information about support needs and aspirations. We saw care workers supporting people to socialise and take part in daily activities in a relaxed and unrestrictive manner.

People and their relatives said they thought the service was caring. One relative said, "The care if first class. They make [family member] very relaxed and content. Very impressed first-class team caring staff.

Regular face to face meetings were held with care workers, staff and relatives and people to ensure concerns or good practice was discussed and shared. Throughout the inspection we observed a friendly relaxed atmosphere. Relatives were free to visit people throughout the day.

People said that they thought the home was well-led. One health care professional said, "The home is well liked by families. After discharge to assessment have been completed, many families wish for [people] to remain in the home."