Star Road Respite Service

What inspectors found

From the Care Quality Commission's assessment published 22 May 2024 (assessment visit 5 March 2024). Quoted under the Open Government Licence.

1. Safe

   –No rating No rating

   Some improvements were needed to ensure the service was always safe.

   Whilst people received their medicines safely and as prescribed, records were not always accurate and there was an increased risk of medicines errors. People were placed at risk because of some of the practices at the service. We found cleaning products were not always securely stored and there were parts of the environment which were not clean. We also found some areas of the building and equipment were in need of repair or replacement. The provider's systems for identifying how many staff were needed did not always take account of people's individual needs and required to be reviewed. The staff assessed risks related to people's health and wellbeing. People were cared for by staff who were appropriately recruited, trained and supported. There were processes for learning when things went wrong and responding to accidents, incidents, complaints, and safeguarding alerts.

2. Effective

   GGood Good

   People received effective care. Their needs and choices had been assessed and planned for. People had consented to their care and treatment.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

3. Caring

   GGood Good

   The service was caring. People had good relationships with staff who were kind and who treated them respectfully. People were able to make decisions about their care and were supported to be independent.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

4. Responsive

   GGood Good

   The service was responsive. People received personalised care which met their needs and reflected their choices. People's diverse needs were respected, planned for and met.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

5. Well-led

   GGood Good

   The service was well-led. The management team worked closely with staff to monitor and improve the quality of care. The governance systems were being operated effectively.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.