Spring Grove Road

Right Care: Staff promoted equality and diversity. They understood people's cultural needs. Staff were kind, caring and polite. They respected people's privacy and dignity. The staff were trained to recognise and report abuse and felt able to speak up when needed. Staff communicated well with people, adapting their approach to meet people's individual needs. People's care was planned, and their needs were met. They took part in a range of meaningful activities and had good relationships with each other, staff and their families.

Right culture: There was a positive and person-centred culture. People were comfortable, happy and safe. They knew the staff well. Families felt the service was open and transparent. They told us people received good quality care and support. The staff were well trained, supported and had the information they needed to understand best practice. The registered manager was experienced, qualified and led by example. People had access to advocates. There were effective systems for monitoring and improving the quality of the service.