LD Care - Moreton Avenue

Right Care: Staff promoted equality and diversity when they supported people. They understood people's cultural needs and provided appropriate care. Staff were kind, caring and compassionate. They promoted people's privacy and dignity. Staff understood people's individual needs and care was personalised to reflect these. Staff understood how to protect people from poor care and abuse. There were enough skilled staff to meet people's needs. Staff had opportunities to learn and develop their skills. People who had individual ways of communicating could interact with staff comfortably because the staff had the necessary skills to understand them. People were supported to take positive risks and the staff assessed and planned for these.

Right culture: People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. People received good quality care, support, and treatment because trained staff and specialists could meet their needs and wishes. People were supported by staff who understood best practice in relation to the wide range of strengths, needs and sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. Staff placed people's

wishes, needs, and rights at the heart of everything they did. People's quality of life was enhanced by the service's culture of improvement and inclusivity.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk