United Response - 4 Highgate Park

The service provides accommodation for up to four adults in one adapted building. The service does not provide nursing care, but specialises in supporting people who may be living with a learning disability or physical disability.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

The inspection took place on 14 December 2017 and 3 January 2018. The provider was given 48 hours' notice of our inspection because we needed to make sure someone would be in the location when we visited. On the first day of our inspection, there were three people living at the service and four on the second day.

At the last inspection in October 2015, the service was rated 'Good'. At this inspection, we found the service remained 'Good'.

During our inspection, people who used the service told us they felt safe. The provider had safeguarding policies and procedures in place and staff understood their responsibility to safeguard the people they supported. We found the environment was clean and necessary health and safety checks were completed.

We found medicines were administered safely.

Staff ensured that people had enough to eat and drink and people had choice about their diet. We observed staff had established a rapport with the people they supported and treated people with dignity and respect. Staff received supervisions and appraisals and described feeling well supported by the registered manager. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

We found care records were person-centred and contained detailed information about people's lives. People's support was regularly reviewed and records were updated when there had been a change in their needs.

We received very positive feedback, without exception, about the registered manager. The registered manager considered ways to adapt the environment and improve the support provided to people. The

registered manager and provider had systems in place to monitor the quality of the service provided.

Further information is in the detailed findings below.

The five questions we ask about services and what we found