Eton House Residential Home

People's experience of using this service: • Eton House Residential Home continued to provide exceptional care to people. • People, relatives, staff and community professionals consistently described the service as outstanding. • People were always protected against avoidable harm, abuse, neglect and discrimination. The care they received was safe. • People's risks were assessed and strategies put in place to protect them from avoidable harm. • People experienced positive outcomes regarding their health and wellbeing. • Staff support and training was excellent, particularly in the care of older adults with dementia. • People and relatives provided consistently positive feedback about the care, staff and management. They provided examples of the outstanding care at the service and the positive changes that resulted in people's lives. • Care was person-centred and focused on ensuring people with dementia lived the best possible life. • Care planning was based on people's individual needs. People's end of life wishes were recorded. • The management team had embraced continuous learning, research and best practice, new ways of working and excellence in care techniques and practices. • There was an extremely positive workplace culture and staff we spoke with provided excellent feedback about the management team. Staff were committed to and excited about their roles. • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. • The service met the characteristics for a rating of "outstanding" in three of the five questions we inspected. Therefore, our overall rating for the service after this inspection was "outstanding".