Fairfield Care Ltd

People's experience of using this service: Medication procedures had improved since the last inspection. All staff received medication administration training and competency levels were regularly reviewed. Staff had access to an up to date medications administration policy and understood the importance of complying with policy guidance.

We received positive feedback about the quality and safety of care people received. Relatives confirmed that Fairfield Care provided high-quality, person-centred care.

Care records contained the most up to date, relevant and consistent information in relation to people's support needs and areas of risk that needed to be safely and effectively managed.

People were protected from the risk of harm and abuse. Staff received safeguarding training and knew how to report any concerns that presented. There was an up to date safeguarding and whistleblowing policy for staff to refer to.

Staffing levels and recruitment practices were safely managed. We received positive feedback about continuity of care people received from regular staff.

The registered provider ensured that all pre-employment checks were carried out and staff were suitable to work with vulnerable adults. Staff received a thorough induction and were supported with a variety of different training, learning and development opportunities.

The registered provider complied with the principles of the Mental Capacity Act, 2005. Staff understood and respected people's right to make their own decisions and where possible, encouraged people to make decisions about the care they received.

A person-centred approach to care was evident. Care records contained detailed information about people's likes, preferences and wishes; it was clear during the inspection that staff were familiar with the care that people required.

Relatives told us that staff provided kind, compassionate and dignified care. Staff developed positive relationships with people they supported; staff understood the importance of providing care that was

tailored around people's needs.

Staff supported people with activities that they enjoyed; people were actively engaged in hobbies and interests that were stimulating, exciting and fun.

The registered provider had a complaints process and policy in place; relatives knew how to raise a complaint and were confident that their concerns would be listened and responded to.

The quality and safety of the care was continuously monitored and assessed. The registered manager was committed to providing care that was safe, effective, compassionate and high-quality.

We received positive feedback from staff and relatives about the approach of management and their dedication to providing a high standard of care and support.

Staff told us that they received support on a daily basis and felt 'valued' as a member of the Fairfield Care team.