Towneley House

Medication administration was managed safely and practices were monitored however, we identified some minor recording discrepancies in regard to 'as and when' medications.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We saw that people were comfortable in the presence of staff and positive relationships had developed between people receiving support and staff. The environment had improved and this was an ongoing project.

Staff were recruited safely and received regular training, supervisions, attended staff meetings and the registered manager had sourced additional training ensuring staff would be able to support people effectively. Staff we spoke to said that they felt well supported.

Risks which compromised people's health and well-being were appropriately assessed, reviewed when needed and contained detailed information. People told us they felt safe living at the service.

Accidents and incidents were recorded and reviewed in order to minimise the risk of reoccurrence. Safeguarding and complaints were also managed appropriately and monitored by the management.

Care plans and risk assessments detailed how people wished and needed to be cared for. They were regularly reviewed and updated as required. We saw evidence of how the registered manager and staff ensured people beliefs, choices and rights were respected.