Acorn Heights Care Home

We found the following examples of good practice.

The management team had established robust infection prevention and control procedures which were understood and followed by staff. All staff had completed infection prevention and control training and training on the use of personal protective equipment (PPE). On the day of our visit, staff were wearing appropriate PPE and there were plentiful supplies of the items needed. All staff participated in the weekly testing programme. The home had a good standard of cleanliness in all areas seen.

Although visiting was subject to government restrictions, the management team had reviewed visiting policies to ensure any visits would be carried out safely and on an individual risk based assessment. Management and staff had found ways to enable people to maintain contact with their relatives which included the use of technology, window visits and outdoor patio visits. A warm and safe outdoor space was being developed to support visiting. There were strict procedures in place for essential visitors, which included a health and temperature check before admission to the home.

The atmosphere in the home was relaxed and calm. People were occupied with everyday tasks and activities such as craft activities, spending time talking to others or watching television.

The provider's infection prevention and control policies and procedures were up to date and regular audits had been carried out. The provider had also developed a Covid-19 contingency plan, which set out the continuity of the service during the current pandemic.

We were assured this service met good infection prevention and control guidelines.

Further information is in the detailed findings below.

The five questions we ask about services and what we found