Oakmount House

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs were being assessed and they had choices around their care. Staff were given training and ongoing development. An induction programme was in place and regular supervision and appraisals were being completed. People were supported to make healthy choices on their meals and their nutritional needs were met. Referrals to health agencies were being completed. The property had adaptions to meet people's needs.

People were treated with dignity and respect. People had a positive experience of the home and staff. People were involved in decisions around their care and their views were considered when making decisions on new admissions or appointment of staff within the home.

People had personalised care. Activities were being offered at the service in line with people's wishes and views. Processes and systems were in place to respond to complaints.

A positive and empowering culture existed in the home. Values were incorporated that had been made in partnership with people and staff. The registered manager was described as approachable and understood duty of candour responsibilities. Governance polices, systems and processes were in place and were being used to maintain oversight of the service. People and staff were involved in decisions about the service and their views were being sought.