Forest Hill House Nursing Home

Safeguarding procedures were robust, staff knew how to raise concerns and were confident they would be addressed promptly. Risks to people had been identified and assessed with their involvement. There were enough staff on duty who were safely recruited and suitably trained to meet the needs of people. People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the Mental Capacity Act 2005 (MCA). In care homes, and some hospitals, this is usually through MCA application procedures called the Deprivation of Liberty Safeguards (DoLS). We checked whether the service was working within the principles of the MCA, whether appropriate legal authorisations were in place when needed to deprive a person of their liberty, and whether any conditions relating to those authorisations were being met.

People were treated with affection, kindness and respect. Staff were understanding of people’s individual needs and worked to achieve the best for them. One relative said, “If you are asking me if I would leave the person, I loved most in the world in the care of Forest Hill House, then my answer would be yes, absolutely.”

People, their relatives, staff and professionals told us the home was well led. The registered manager was passionate about their mission and the values of the home were instilled in staff from the top. A person told us how happy they were since moving to the home and said, “The registered manager [name] does well and is a real character, this rubs off on the staff.”